Patient Rights & Responsibilities
As a Creekside Medical Patient, it is Your Right:
- To receive care that respects your values and beliefs and promotes your dignity, personal privacy, and safety.
- To receive care that is free from all forms of discrimination, abuse, or neglect.
- To have us communicate with you in a way that you understand.
- To know the names of physicians, nurses, and others involved in your care.
- To receive the information you need to make informed choices about treatment, to be involved in planning your care, and to request, accept or refuse treatment.
- To involve persons of your choice in your care.
- To know the immediate and long-term financial implications of treatment options, insofar as they are known. You have the right to be informed of charges for services as well as payment options.
- To expect that efforts will be made to provide you continuous, coordinated, and appropriate care.
- To receive honest and clear information about your health status, your diagnosis, treatment options, and prognosis. You are entitled to the opportunity to discuss specific procedures and/or treatments, the risks involved the length of recuperation, and the medically reasonable alternatives and their accompanying risks and benefits.
- To expect that your treatment preferences will be responded to, as delineated in your Advance Directive.
- To have personal and medical information protected as described in Advocate’s Notice of Privacy Practices.
- To know when information about you must be shared with others.
- To access financial services to explain your charges, your bill, and your options for payments or other financial arrangements if necessary if needed.
- To share concerns or complaints about your care and receive a prompt response.
It is Your Responsibility as a Creekside Medical Patient:
- To provide correct personal and family health information.
- To follow the plan for your care.
- To ask questions if you do not understand what we tell you.
- To maintain appointments as scheduled, or to reschedule in a timely fashion.
- To recognize the impact of your lifestyle on your personal health.
- To be respectful of others’ dignity, privacy, and safety.
- To accept financial responsibility for health care services and to work cooperatively with the office to resolve financial obligations.