Concierge Benefits

Why Patients Love Concierge Care

Dr. Nopachai and Dr. Speaker have intentionally smaller practices, allowing them to provide enhanced membership benefits.

Care When You Need It

Health does not follow a 9-5 schedule. We make it easy for you to get ahold of your doctor whenever you need us.

Direct communication during business hours.

When you call our office during office hours there will be no extensive phone tree to navigate…only real people to take your call, with a real concern for your health and well-being. In the event you must leave a message, your phone call will be returned promptly.

After-hours communication for urgent issues.

This allows easy and direct communications for urgent medical problems that occur outside of our regular office hours. We will use our reasonable best efforts to be available to hear from you when you are ill or injured, to coordinate your care. However, for emergencies, always call 911 first.

Convenient electronic communication portal for non-urgent health issues or questions.

You will receive a prompt response from us (usually within 24 hours). Your patient portal is HIPAA compliant and the best way to communicate securely and confidentially.

Same-day or next business day appointments.

We will do our best to see you same-day or next business day for urgent medical issues. Our goal is to reduce urgent care and emergency room visits.

Personalized hospital care.

Should you need to be hospitalized, we will make ourselves available when we can to
communicate with you and to serve as an advocate on your behalf, even when you are admitted to a facility at which we do not have privileges. If you wish, unless hospital policy or protocol does not allow, we will do what we reasonably can to remain involved in your care by communicating with the hospitalists who are caring for you during your hospital stay.

Your Time Matters

Caring for your health should not be an inconvenience. Office visits will start promptly and be unrushed so all your questions and concerns are addressed.

Little or no office waiting room time, and longer appointments.

Our goal is for office visits to start promptly. Appointments will generally be scheduled for approximately 30 or 60 minutes, depending on the complexity and number of concerns we are discussing. Our aim is to afford you the time to thoroughly address all your questions and concerns, regardless of the reason for your visit.

Extended office hours.

Office visits are best scheduled when the full complement of staff is available.  However, should you require an occasional visit outside of our usual office hours, we will certainly do our best to reasonably accommodate you.

“Virtual” consultations and long-distance care.

Whether you are on a brief vacation, living some of the year in a second residence, or otherwise unable to come to the office, we will offer a “virtual” consultation as determined on a case-by-case basis, at our discretion and subject to applicable state law requirements. However, if in our judgment you need to be seen by a local physician, you will be encouraged by us to seek medical attention. We will communicate with you directly, as well as with your treating physician as needed, to support the coordination of your care on health issues that may arise.

A Proactive Approach to Health

Our goal is to be proactive, rather than reactive, to help you live well.

Strong focus on preventive medicine and long-term health and wellness.

As part of our commitment to your long-term health and wellness, our philosophy is to educate you about the importance of fitness, weight management and healthy living. We will assist you to identify and evaluate wellness providers and offerings and review recommended screening studies. This will support your effort to take an active role in managing and maintaining your good health.

Hearing screening.

As part of our commitment to preventive care, we will provide you with an annual hearing screening exam, excluding diagnostic hearing and balance exams, regardless of any reported symptoms. We believe that regular hearing screenings are an important tool for early detection of hearing loss.

Quarterly newsletter on relevant topics.

We will provide seasonal newsletters
on medical subjects of interest.